Privacy Policy
Power Up Sol LLC ("Power Up Sol," "we," "us," or "our") is a Texas limited liability company based in San Antonio, Texas. This Privacy Policy explains how we collect, use, share, and protect information when you visit powerupsoltx.com (the "Site"), submit a consultation request, or communicate with us by phone, email, or text message. By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide to us. When you submit our consultation request form or contact us, we may collect:
- Your name
- Phone number
- Email address
- Street address and/or ZIP code
- Products or services you are interested in (for example, solar, home batteries, generators, roofing, permanent lights, or water softeners)
- Your preferred time to be contacted
- Any notes, questions, or other details you choose to share
Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain information through cookies, pixels, and similar technologies, such as your IP address, browser and device type, operating system, pages viewed, links clicked, referring website, approximate location (derived from your IP address), and the date and time of your visit.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests
- Schedule and conduct your free consultation
- Prepare estimates, quotes, and proposals
- Coordinate services with our licensed installation partners
- Send service-related communications, such as appointment confirmations, reminders, and follow-ups
- Send marketing communications, where you have consented to receive them
- Operate, maintain, analyze, and improve the Site and our services
- Protect against fraud, misuse, or security risks
- Comply with applicable laws and legal obligations
3. How We Share Your Information
We do not sell your personal information. We share information only as described below:
- Installation partners. Installations are performed by licensed third-party partners, such as Solar Edge Pros (TDLR License #33215). We share the information needed for them to evaluate your home, prepare a proposal, and perform the work you request.
- Service providers. We use vendors that help us operate our business, such as customer relationship management (CRM) software, website hosting, form processing, scheduling, email, text messaging, and analytics providers. These providers may access your information only to perform services on our behalf.
- Legal compliance and protection. We may disclose information if required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
- Business transfers. If Power Up Sol is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
4. Text Messaging (SMS)
If you provide your mobile number and opt in to receive text messages, Power Up Sol may send you messages related to your inquiry, consultation scheduling, appointment reminders, service updates, and, if you have agreed, promotional offers.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at (210) 831-7691 or [email protected].
- Consent to receive text messages is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The categories of sharing described in Section 3 above exclude text messaging originator opt-in data and consent.
5. Cookies and Analytics
We use cookies and similar technologies to make the Site work, remember your preferences, understand how visitors use the Site, and measure the effectiveness of our marketing. You can set your browser to refuse or delete cookies; however, some parts of the Site, such as the consultation form, may not function properly without them.
6. Do Not Track
Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for responding to these signals, the Site does not currently respond to Do Not Track signals.
7. Data Retention
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to your inquiry, providing services, maintaining business records, resolving disputes, and meeting legal, tax, and accounting requirements. When information is no longer needed, we delete it or de-identify it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Your Texas Privacy Rights
To the extent the Texas Data Privacy and Security Act (TDPSA) or other applicable law applies to us and to your information, Texas residents may have the right to:
- Confirm whether we process your personal data and access that data
- Correct inaccuracies in your personal data
- Delete personal data you provided or that we obtained about you
- Obtain a copy of your personal data in a portable format, where technically feasible
- Opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects
How to submit a request. Email us at [email protected] with the subject line "Privacy Request," or call (210) 831-7691. We may need to verify your identity before completing your request. You may also designate an authorized agent to submit a request on your behalf where permitted by law. We will respond within the time required by applicable law (generally 45 days, which may be extended when reasonably necessary). We will not discriminate against you for exercising your rights.
Appeals. If we decline to take action on your request, you may appeal our decision by emailing [email protected] with the subject line "Privacy Appeal." We will respond to your appeal within the time required by law. If your appeal is denied, you may contact the Texas Attorney General at www.texasattorneygeneral.gov.
11. Links to Third-Party Sites
The Site may contain links to third-party websites and social media platforms, such as Facebook, Instagram, LinkedIn, Nextdoor, and Google, as well as the websites of our installation partners. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Power Up Sol LLC
San Antonio, Texas
Email: [email protected]
Phone: (210) 831-7691